Legal
Terms of Service
Last updated: 1 June 2026
1. Acceptance
By accessing cloudflows.co.za or engaging CloudFlow (Pty) Ltd for any services, you agree to these Terms. If you do not agree, please discontinue use.
2. Services
CloudFlow provides managed IT, cybersecurity, Microsoft 365 deployment, cloud architecture, advisory and training services. Specific deliverables, fees and SLAs are defined in a separate statement of work, master services agreement or course confirmation, which take precedence over these Terms in case of conflict.
3. Fees & payment
Fees are quoted in South African Rand (ZAR) unless otherwise agreed and are exclusive of VAT. Invoices are payable within 14 days of issue. Late accounts may be suspended and accrue interest at the prime lending rate plus 2%.
4. Training registrations
Course bookings are confirmed on receipt of payment. Cancellations made more than 10 business days before the course are fully refundable; within 10 business days, 50% is refundable; cancellations within 2 business days are non-refundable but delegates may be substituted at no charge.
5. Acceptable use
You agree not to misuse the website or services, including by attempting unauthorised access, probing for vulnerabilities, distributing malicious code, or using the platform to violate any law.
6. Intellectual property
All content, courseware, documentation and software made available by CloudFlow remains the property of CloudFlow or its licensors. You are granted a limited, non-exclusive, non-transferable licence to use it solely for the purposes contemplated by your engagement.
7. Confidentiality
Both parties will protect confidential information disclosed in the course of an engagement and will use it only for the purposes of delivering the agreed services.
8. Warranties & liability
Services are provided with reasonable care and skill. To the maximum extent permitted by law, CloudFlow's total aggregate liability for any claim arising out of an engagement is limited to the fees paid for the relevant service in the 12 months preceding the claim. We are not liable for indirect, consequential or loss-of-profit damages.
9. Third-party services
We may resell or integrate with third-party services (e.g. Microsoft, Cloudflare). Your use of those services is also subject to their terms and CloudFlow is not responsible for their acts or omissions.
10. Governing law
These Terms are governed by the laws of the Republic of South Africa. The parties consent to the non-exclusive jurisdiction of the Western Cape High Court.
11. Contact
Questions about these Terms? Email legal@cloudflow.co.za.